Support Consultant : CareerCross - 2015

Provide 1st line/2nd line support to …

Job Information

Recruiter

Michael Page(Japan)

Job ID

564188 

Company Type

International Company  

Job Type

Full-time  

Location

Tokyo – 23 Wards

 

Salary

4 million yen ~ 7.5 million yen  

Date Refreshed

Today

 

General Requirements

Minimum Experience Level

Over 1 year

 

Career Level

Mid Career

 

Minimum English Level

Daily Conversation

 

Minimum Japanese Level

Fluent

 

Minimum Education Level

Bachelor’s Degree

 

Visa Status

Japanese national or permission to work in Japan required

 

Job Description

Provision of an excellent support service is critical to the achievement of strategic plans for growth and profitability. The Support Analyst will have expertise relating to a specified product / module and will serve as a point of escalation within a customer support team, assisting colleagues in addressing customer inquiries and achieving successful call closure. Working as part of an assigned team providing support, you will assist colleagues in dealing with technical inquires and may deputise for the Team Leader in their absence.This role requires someone who is a specialist in a specific product or module. You have a background working in a technical, problem solving customer service environment, and have experience of investigating and identifying solutions to a range of situations. You have outstanding verbal and written communication skills, are resourceful and well organized, and are prepared to take responsibility for successful issue resolution. You have a passion and commitment to providing service excellence.

Required Skills

• Excellent Microsoft Office skills – Word, Excel and PowerPoint


• Someone who has worked within a ERP company or the automotive trade (within the technical support side) – Desirable


• Excellent communication skills in Japanese


• Basic working proficiency in English


• Able to manage customer expectations and has a high level of investigation/ problem solving skills


• Proven ability to meet deadlines and manage workload


• 1st line/ 2nd line support experience desirable – able to work within a team and be adaptable.

条件・待遇

• Annual salary of up to 7.5 million yen, depending upon skills and experience.


• Central Tokyo work location.


• Excellent company benefits.

この案件に応募する

To apply online please click the ‘Apply’ button below. For a confidential discussion about this role please contact Joshua Ferris quoting reference number H2410530 on +813 6832 8628.

Company Description

Our client is a leading foreign software company. Their clientele operates within the automotive industry, selling to both automotive manufacturers as well as automotive dealerships.