Field Service Engineer I - TA - 日本

Responsibilities:

• Provide customer support, install, calibrate, diagnosis and repair, and use all currently supported rheology instrument models and accessories. Gain a working knowledge of applications for these products
  


• Provide detailed training to customers after installation, instructing them on hardware and software operation
  


• Prepare a variety of reports and paperwork to document work in progress, completed work, and other necessary tracking paperwork; submit required paperwork on a timely basis to department management
  


• Maintain up-to-date manuals, service tools, service documentation, inventory levels and other materials needed for effectiveness
  


• Establish and maintain prompt professional communications, both written and verbal, with customers and internal resources
  


• Provide information to customers regarding service products and offerings; effectively sell service products and contracts
  

Qualifications:

• Knowledge normally acquired through completion of a 2 year associates degree in electronics and 2-4 years in the service, repair and installation of instruments, or equivalent combination of education and experience. Prior field service is highly desirable
  


• Demonstrated analytical and problem solving skills
  


• Demonstrated aptitude in the use of a variety of desktop computer hardware, operating systems (Windows XP, Windows 7), and applications software such as Microsoft Excel, Word, PowerPoint, and Outlook. Working knowledge of networking also highly desirable.
  


• Ability to organize and prioritize work activities and to handle multiple projects simultaneously
  


• Ability to make practical decisions without appreciable direction or advance preparation
  


• Ability to travel by ground and/or air carrier