Senior L2 Support - Spring Asia - 関東

Responsibilities:
To work as an application expert in the Tokyo’s team

To manage all user issues to completion, escalating to developers or other IT teams as required

Provide regular and accurate updates to Japan operations during issues / outages

Manage incidents to be in line with the defined Production Management guidelines

Ensure critical system uptime with timely checks and RTB support

Take initiatives in ensuring continual improvement in service levels for support

Maintain strong working relationships with Production Management teams in Tokyo and in other regions and with the users in Japan

Take charge in ensuring that all support cards / documentation is maintained and periodically updated

Requirements:
Excellent skill in both written and spoken Japanese and English

Good grasp of Oracle or Sybase SQL scripting

5+ years’ experience as L2, L3 or Developer in investment bank, preferably from a finance / securities domain

Command level of UNIX/LINUX

Highly preferable:
Stored Procedures, Debugging

Unix or Perl Scripting

Computer Science, Information Systems or Engineering degree

Reference Number: JN -072016-22232

Contact Details: supasini.fujii@springjapan.com