【Boeing】IT International Regional Operations Manager - 2015

IT International Regional Operations Manager – Japan & South Korea

Requisition Number: 1500018491en
Location: Japan and South Korea

Job Description:



The IT International Operations Regional Operations Manager (ROM) is responsible, within the assigned region, for the delivery of Enterprise IT infrastructure services and solutions in support of business needs and objectives.

The region assigned to this position includes Japan, Korea, and Taiwan with backup responsibilities for China, Hong Kong, and Mongolia. The ROM manages a geographically dispersed team of IT technicians, service fulfilment analysts and support coordinators and, in coordination with other functional groups, ensures the efficient provisioning of IT Operations services and solutions to internal end users.

Such services include desktop support, IT network and back-end infrastructure support, IT service management and governance, tech insertions, upgrades and changes to maintain the IT environment operational and efficient. The ROM oversees team hiring, staffing, training, performance appraisals and manages training budget. In alignment with the overall Boeing IT International global and regional strategies, s/he provides detailed direction, identifies constraints, manages priorities, coordinates resources and ensures that deadlines are respected.

The ROM also monitors Service Quality indicators to ensure an effective service delivery and to identify staffing needs to cope with business growth in the assigned region. The ROM reports to the IT International Director/Regional Leader and takes functional direction from the IT International Global Operations Director via a dotted-line reporting relationship.

Additionally, the ROM interacts on a regular basis with IT senior managers, business partners and other Enterprise Functions within the Boeing IT organization. Business travel is expected both within the assigned region and to other global sites, as driven by business needs. Significant flexibility is expected as off-hours activity will be needed to coordinate with a globally dispersed team.

Competencies:

• Global-scale vision matched with persistence and ability to execute and deliver.



• Superior leadership, people and organizational skills. Proven team building, employee coaching and development skills to effectively lead in a cross-functional, geographically dispersed environment with shifting priorities and requirements. Superior tactical and execution skills.



• Dynamic, proactive attitude with the ability to take the initiative and find ways of driving and executing multiple concurrent activities despite ambiguity and organizational complexity.



• Good judgment, mature balance between principles and pragmatism, solid decision making skills.



• Solid technical background and ability to provide detailed guidance to the team.



• Excellent written and oral communication skills in English absolutely a must.



• Strong writing, reporting and analytic skills.Strong sensitivity for cultural differences and significant global acumen.



• Ability to confidently interface with IT senior managers, business partners.



• Enterprise IT Functions and external IT Service Providers.



• Project Management experience will be a plus but not a must.

This requisition is for an international, locally hired position. Candidates must be legally authorized to work in the country where the position is located. Benefits and pay are determined at the local level and are not on Boeing US-based payroll.

Competencies:

• Global-scale vision matched with persistence and ability to execute and deliver.



• Superior leadership, people and organizational skills. Proven team building, employee coaching and development skills to effectively lead in a cross-functional, geographically dispersed environment with shifting priorities and requirements. Superior tactical and execution skills.



• Dynamic, proactive attitude with the ability to take the initiative and find ways of driving and executing multiple concurrent activities despite ambiguity and organizational complexity.



• Good judgment, mature balance between principles and pragmatism, solid decision making skills.



• Solid technical background and ability to provide detailed guidance to the team.



• Excellent written and oral communication skills in English absolutely a must.



• Strong writing, reporting and analytic skills.Strong sensitivity for cultural differences and significant global acumen.



• Ability to confidently interface with IT senior managers, business partners.



• Enterprise IT Functions and external IT Service Providers.



• Project Management experience will be a plus but not a must.

This requisition is for an international, locally hired position. Candidates must be legally authorized to work in the country where the position is located. Benefits and pay are determined at the local level and are not on Boeing US-based payroll.

Qualifications:

• Experience in large-scale global Enterprise IT infrastructure solutions and service delivery. 



• At least three years of people management experience. 



• Multi-year hands-on experience in enterprise IT infrastructure support and service delivery. 



• Technical, ITIL and/or Project Management certifications highly desirable.



• IT / Technical education background.

How to Apply:

To view this position and apply online, please visit www.boeing.com/careers and enter Req. 1500018491en under Search Jobs.

Boeing is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

Company Description

Boeing is the world’s leading aerospace company and the largest manufacturer of commercial jetliners and military aircraft combined. Additionally, Boeing designs and manufactures rotorcraft, electronic and defense systems, missiles, satellites, launch vehicles and advanced information and communication systems. As a major service provider to NASA, Boeing operates the Space Shuttle and International Space Station. The company also provides numerous military and commercial airline support services. Boeing has customers in more than 90 countries around the world and is one of the largest U.S. exporters in terms of sales.

Boeing has a long tradition of aerospace leadership and innovation. We continue to expand our product line and services to meet emerging customer needs. Our broad range of capabilities includes creating new, more efficient members of our commercial airplane family; integrating military platforms, defense systems and the warfighter through network-centric operations; creating advanced technology solutions that reach across business units; e-enabling airplanes and providing connectivity on moving platforms; and arranging financing solutions for our customers.

Headquartered in Chicago, Boeing employs more than 170,000 people across the United States and in 70 countries. This represents one of the most diverse, talented and innovative workforces anywhere. More than 140,000 of our people hold college degrees–including nearly 35,000 advanced degrees–in virtually every business and technical field from approximately 2,700 colleges and universities worldwide. Our enterprise also leverages the talents of hundreds of thousands more skilled people working for Boeing suppliers worldwide.

Corporate Offices:



100 North Riverside



Chicago, Illinois



60606

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