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Supports post-sales customer inquiriesand communicationswith respect to invoicing, AR management, cash collectionand contract management. Interacts with customers, sales people (AE’s), outside partners and other internal departments to provide a variety of post-sales functions.Develops and maintains positive customer relations, coordinates with various departments within the company to ensure customer requests are handled appropriately and in a timely manner.

Reporting to Credit/Cash Collection Senior Manager, Japan

Responsibilities:

-Receives, investigates, and responds to incoming customer inquiries regarding invoicing, payment terms/schedules, contract management, license provisioning, as well as account cancellations and reductions. If unable to resolve customer issue, escalate to appropriate staff or management

-Supports Credit/Cash Collection Manager with respect to customer communication, cash collection related activities, AR management, write-offs, cash applications and reporting on those activities.
-Process credit memos and reduction/add-order cases to correct billing errors. 
-Process refunds and credit memo cases for customer cancellation and/or reduction requests

-Attempt to save customers who request to cancel/reduce by offering any current promotions available and understanding the reasoning
-Contract customer master data integrity (correcting billing addresses and email addresses, etc.) 
-Ensure that all transactions are S-OX compliance 
-Update the billing contact for all bounced emails and order confirmation emails unsuccessfully delivered

-Participate and lead the implementation of some internal projects, IT systems, etc

Requirements:
-3 years+ experience in Collections/AR, Sales Operations, Customer Service, etc.

-2 years+ experience in various business communications with customers directly(whatever, such as, Sales, Collections/AR, Sales Operations, Customer Service, etc.)

-Extensive experience in implementing IT systems especially in AR, billing and cash management areas using ERP, such as Oracle and/or our salesforce applications.

-Business level of written and verbal communication skills in English

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Chairman & CEO Marc Benioff

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Assign and coordinate operational targets to each Risk Information and Claims teams
Prioritize tasks and projects
Responsible for the implementation of risk action plan for unprofitabIe policies
Take responsibility in implementing reporting, Group Risk, Information and Claims rules, and KPI
Responsible for the quality of the business units' underwriting

Requirements:

Excellent Oral and Written Communication skills in English and Japanese
At least 6 years of experience in Risk/Credit management B2B. Out of which at least 3-5 years Management-level experience in this field.
Strong business/finance assessment skills
Deep knowledge and experience in Risk Underwriting, Contractual Parameters and Claims and Collection procedures
High level of commercial awareness and customer service
Ability to convince about all decisions taken
Ability to hold visit and contacts, including high difficult and high profile meetings with senior people

View the original article here