New Post

Rss

Showing posts with label Limited. Show all posts
Showing posts with label Limited. Show all posts
Saturday, August 13, 2011
no image

Computech Limited Customer Relationship Analyst Job in Kenya

Computech Limited is a seasoned IT company that promotes Technology for business.

It is looking for a vibrant, aggressive and competent Customer Relationship professional to fill in the position of Customer Relationship Analyst.

Position: Customer Relationship Analyst

Deadline: August 19, 2011

Location: Nairobi

Reports to: Service Delivery Manager

Engagement: Full Time

The purpose of this role is to ensure effective communication and customer relationship between IS and its Customers (internal and external); this role works with the Service Delivery Manager to ensure Service Level Management ,Continual Service Improvement, identifies customer needs, conducts surveys and recommends solutions in order to enhance Customer Satisfaction.

Key Responsibilities:

Participate in the creation and maintenance of a comprehensive Catalogue for all IS Services provided by the IS department in order to be clear on the IS Services provided.Engage in the development of a robust Continuous Service Improvement Plan (CSIP) driven by analysis and review of service performance against SLAs and OLAs. Participate in the negotiation, define and regularly track agreed levels of IS Services with internal customer departments in order to support SLA’s with customers.Participate in the negotiation, define and regularly track agreed levels of IS Services with internal service providers (e.g. IS Comms & Networks, Systems Operations, IS Development, Outstation Support, Desktop & Imaging, Network & Domain Services, etc) in order to ensure coordinated effort in IS Service Delivery. Continuously create awareness and training, of and adherence to Service Level processes in IS Customers and in IS.Engage in monitoring of service delivery and performance from 3rd party IS Service suppliers ensuring contractual targets are achieved and expectations met.Acknowledge customer complaints, compliments or suggestions (opportunities to improve) to assure customer and indicate cause of action. Analyze opportunities to improve in order to classify and identify trends. Recommend and execute service recovery in order to retain customers and ensure loyalty and advocacy.Recommend and implement operational improvement to reduce causes of dissatisfaction and meet customer expectations.Degree in IT.2 years experience in customer service.Training on Customer Service.1 to 2 years experience in an ITSM environment - ITIL certification is an added advantage.Written and verbal communication skills.Experience in customer contact areas.Excellent inter-personal and human relations skillsGood negotiation skills.All applications should be received by 19th August 2011 quoting current salary and benefit package and expected salary and benefit package.

Please send your application to careers@computechlimited.com


Visit www.kenyan-jobs.com for many more jobs in Kenya Related Posts Widget for Blogger

View the original article here

no image

Lee Construction Limited Plant and Equipment Assistant Job in Nairobi Kenya

Position Title: Plant and Equipment Assistant

Location: Nairobi

Background

Lee Construction Limited is a fully Kenyan owned Company involved in a wide variety of development projects and has successfully completed Civil Engineering and Environmental Services including: water supply and reticulation, dams, sewerage and drainage, building works, road construction, telecommunications and power works.

The Position

We are currently recruiting for the position of Plant and Equipment Assistant to assist in the management and maintenance of motor vehicle and plant equipments for the various Projects.

For this position, Lee Construction seeks someone who is highly motivated with strong problem solving skills and high level communication skills (both oral and written).

Job Specification

Academic: Minimum Certificate in plant engineering or mechanical engineering

Professional: Logistics and Supplies qualification

Experience: At least 4 years in automotive and plant maintenance

Key skills and qualities

Good interpersonal skills,
excellent negotiation skills,
ability to multi task,
prioritize and work under pressure;
analytical and able to communicate effectively and in a timely manner. Advice on repairs of equipment and plant whilst conducting site visitsPlan and schedule maintenance of plant and equipment;Maintaining of daily work tickets; Getting all documentation for plants and motor vehicle on time i.e. insurance, inspections etc and ensuring that the same are up to date; Documents job cards system and field store systems;Monitor and Control fuel consumptions; Administer the stock control and inventory management function;Work in collaboration with the site workshop staff to make sure that the equipment is safe and operates at peak conditions every time;Keep records of equipment failures and provide needed information and data to the Site Administrator and Plant and equipment Manager;Make sure that vendor maintenance and repair manuals are kept current and filed properly; Implementation and enforcement of Transport and procurement regulations, policies and procedures.Application Process

All applicants will include CV, Salary expectations, a minimum of three references and should be submitted to the Human Resources Manager, Lee Construction Ltd via email on jobs@leeconstruction.co.ke

Deadline for all Applications: 22nd August 2011 at 5.00p.m

Lee Construction Ltd is an equal opportunity employer.


Visit www.kenyan-jobs.com for many more jobs in Kenya Related Posts Widget for Blogger

View the original article here

no image

Computech Limited Customer Relationship Analyst Job in Kenya

Computech Limited is a seasoned IT company that promotes Technology for business.

It is looking for a vibrant, aggressive and competent Customer Relationship professional to fill in the position of Customer Relationship Analyst.

Position: Customer Relationship Analyst

Deadline: August 19, 2011

Location: Nairobi

Reports to: Service Delivery Manager

Engagement: Full Time

The purpose of this role is to ensure effective communication and customer relationship between IS and its Customers (internal and external); this role works with the Service Delivery Manager to ensure Service Level Management ,Continual Service Improvement, identifies customer needs, conducts surveys and recommends solutions in order to enhance Customer Satisfaction.

Key Responsibilities:

Participate in the creation and maintenance of a comprehensive Catalogue for all IS Services provided by the IS department in order to be clear on the IS Services provided.Engage in the development of a robust Continuous Service Improvement Plan (CSIP) driven by analysis and review of service performance against SLAs and OLAs. Participate in the negotiation, define and regularly track agreed levels of IS Services with internal customer departments in order to support SLA’s with customers.Participate in the negotiation, define and regularly track agreed levels of IS Services with internal service providers (e.g. IS Comms & Networks, Systems Operations, IS Development, Outstation Support, Desktop & Imaging, Network & Domain Services, etc) in order to ensure coordinated effort in IS Service Delivery. Continuously create awareness and training, of and adherence to Service Level processes in IS Customers and in IS.Engage in monitoring of service delivery and performance from 3rd party IS Service suppliers ensuring contractual targets are achieved and expectations met.Acknowledge customer complaints, compliments or suggestions (opportunities to improve) to assure customer and indicate cause of action. Analyze opportunities to improve in order to classify and identify trends. Recommend and execute service recovery in order to retain customers and ensure loyalty and advocacy.Recommend and implement operational improvement to reduce causes of dissatisfaction and meet customer expectations.Degree in IT.2 years experience in customer service.Training on Customer Service.1 to 2 years experience in an ITSM environment - ITIL certification is an added advantage.Written and verbal communication skills.Experience in customer contact areas.Excellent inter-personal and human relations skillsGood negotiation skills.All applications should be received by 19th August 2011 quoting current salary and benefit package and expected salary and benefit package.

Please send your application to careers@computechlimited.com


Visit www.kenyan-jobs.com for many more jobs in Kenya Related Posts Widget for Blogger

View the original article here

no image

Lee Construction Limited Plant and Equipment Assistant Job in Nairobi Kenya

Position Title: Plant and Equipment Assistant

Location: Nairobi

Background

Lee Construction Limited is a fully Kenyan owned Company involved in a wide variety of development projects and has successfully completed Civil Engineering and Environmental Services including: water supply and reticulation, dams, sewerage and drainage, building works, road construction, telecommunications and power works.

The Position

We are currently recruiting for the position of Plant and Equipment Assistant to assist in the management and maintenance of motor vehicle and plant equipments for the various Projects.

For this position, Lee Construction seeks someone who is highly motivated with strong problem solving skills and high level communication skills (both oral and written).

Job Specification

Academic: Minimum Certificate in plant engineering or mechanical engineering

Professional: Logistics and Supplies qualification

Experience: At least 4 years in automotive and plant maintenance

Key skills and qualities

Good interpersonal skills,
excellent negotiation skills,
ability to multi task,
prioritize and work under pressure;
analytical and able to communicate effectively and in a timely manner. Advice on repairs of equipment and plant whilst conducting site visitsPlan and schedule maintenance of plant and equipment;Maintaining of daily work tickets; Getting all documentation for plants and motor vehicle on time i.e. insurance, inspections etc and ensuring that the same are up to date; Documents job cards system and field store systems;Monitor and Control fuel consumptions; Administer the stock control and inventory management function;Work in collaboration with the site workshop staff to make sure that the equipment is safe and operates at peak conditions every time;Keep records of equipment failures and provide needed information and data to the Site Administrator and Plant and equipment Manager;Make sure that vendor maintenance and repair manuals are kept current and filed properly; Implementation and enforcement of Transport and procurement regulations, policies and procedures.Application Process

All applicants will include CV, Salary expectations, a minimum of three references and should be submitted to the Human Resources Manager, Lee Construction Ltd via email on jobs@leeconstruction.co.ke

Deadline for all Applications: 22nd August 2011 at 5.00p.m

Lee Construction Ltd is an equal opportunity employer.


Visit www.kenyan-jobs.com for many more jobs in Kenya Related Posts Widget for Blogger

View the original article here