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Showing posts with label Customer. Show all posts
Showing posts with label Customer. Show all posts
Friday, December 12, 2014
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Customer Service Team Lead

Join planet Earth's #1 accommodation site

Booking.com was established in 1996 in Amsterdam, The Netherlands and has grown into the world’s leading online hotel and accommodation reservations company. Booking.com is still operated from Amsterdam and supported by almost 120 offices in over 50 countries. In Japan we work from 5 offices in Tokyo, Osaka, Fukuoka and Sapporo.

6.500+ people right across the world are dedicated to serving Booking.com’s customers and property-owning partners.

We want to be the best team of motivated and skilled people in the industry. Over 100 nationalities are employed at Booking.com. We are a melting pot of people from all over the world working together. Employees are encouraged to develop their own talents. We have a variety of trainings and other methods within our Booking.com University program to help to do just that.

Our Account Management and Content teams work with our property partners to support transparency, availability, and best pricing for all our customers. Our multilingual Customer Service team provides 24/7 dedicated assistance and advocacy to make sure our customers’ stays meet or exceed their expectations. Our IT teams in Amsterdam take care of creating a perfect shopping experience for our customers.

Our mission
To help leisure and business travellers, whatever their budgets, easily discover, book, and enjoy the world’s best places to stay.
We are part of the Priceline Group (NASDAQ: PCLN).


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Thursday, October 30, 2014
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Customer Service/ Translation

*** Specializing in Employment Opportunities for the Foreign Community in Japan ***

Tempstaff Co., Ltd. Career Centre, Universal Team operates as a division of Tempstaff, one of the largest Temporary staffing agencies in Japan, to support non-native Japanese speaking job seekers who would like to use their native language skills in the work place. We offer various long-term and short-term assignments through Temporary Dispatch (haken), Temp-to-Perm, and Direct Hire (Shokai) contracts.

Tempstaff was established in 1973 and has now been providing employment opportunities to job seekers for over 40 years. Our corporate philosophy is based on our core principles of "Creating Jobs", "Individual Growth", and "Contributing to Society".

Creating Jobs: We pursue job creation possibilities based on a wide range of work styles, work environments, job descriptions, employment situations etc.

Individual Growth: Age, gender and nationality have no bearing. Through the experience of work, we aim to foster a rich sense of humanity and support the individual growth of workers.

Contributing to Society: We contribute to the development of society through individual growth and the creation of job opportunities.

*** Benefits for Job Seekers ***
- Register to apply for jobs and receive information about specific jobs which match your personal skills and experience
- Career guidance available in English, Chinese, and Japanese
- Support for visa renewals and change of status for full-time staff
- Full social insurance provided for staff on long-term, full-time contracts (Pension, Health and Unemployment Insurance)
- Paid vacations for long-term staff


View the original article here


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Customer Service/ Translation

Sorry, I could not read the content fromt this page.

View the original article here


This post was made using the Auto Blogging Software from WebMagnates.org This line will not appear when posts are made after activating the software to full version.
Saturday, September 13, 2014
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IT Support And Customer Service Role

We have an exciting position for an IT engineer who wants to expand their technical knowledge and work in English and Japanese with important multinational clients.

Your base will be our Nakameguro office, and you will be traveling to premium office locations in Tokyo and Yokohama to provide consulting and assist our clients with their IT requirements.

Foreign companies in Tokyo use Webnet IT as their local IT department. We set up their infrastructure when they move, and we support them once they’re working in their new office. We look after their servers, e-mail, internet access, phone systems, software, security, firewalls, switches, routers and everything else, but most importantly, we look after our client and we focus on providing the best customer service in Tokyo.

So, if you have experience in some of these fields, and you are a fast learner, we want to talk with you. We can train your IT Skills, but your attitude and customer service skills are vitally important. If you're applying, please provide a story where you've provided exemplary customer service.

We are looking for a person who can do a great job, be proud of their work and can communicate strongly and effectively. Conversational Japanese is important, fluent Japanese is ideal. We look forward to hearing from you.


View the original article here

no image

IT Support And Customer Service Role

We have an exciting position for an IT engineer who wants to expand their technical knowledge and work in English and Japanese with important multinational clients.

Your base will be our Nakameguro office, and you will be traveling to premium office locations in Tokyo and Yokohama to provide consulting and assist our clients with their IT requirements.

Foreign companies in Tokyo use Webnet IT as their local IT department. We set up their infrastructure when they move, and we support them once they’re working in their new office. We look after their servers, e-mail, internet access, phone systems, software, security, firewalls, switches, routers and everything else, but most importantly, we look after our client and we focus on providing the best customer service in Tokyo.

So, if you have experience in some of these fields, and you are a fast learner, we want to talk with you. We can train your IT Skills, but your attitude and customer service skills are vitally important. If you're applying, please provide a story where you've provided exemplary customer service.

We are looking for a person who can do a great job, be proud of their work and can communicate strongly and effectively. Conversational Japanese is important, fluent Japanese is ideal. We look forward to hearing from you.


View the original article here

Monday, December 3, 2012
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カスタマーサポート・アナリシスト Customer Support Analyst

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We are looking for highly talented and ambitious individuals to join our team at MICROS. We offer an exciting career opportunity to open-minded people who have a passion for the industries such as hotel/restaurant, system management and software implementation consulting. We also provide oversea training and global office communications, you can maximize your English communication ability.

Do you want to join the world class MICROS-Fidelio ?

Apply today!

RESPONSIBILITIES:
- 1st level product suite customer support
- Entry, tracking and management of all incoming support calls
- Liaise with Asia-pacific offices
- Oversea training provided
- You can pursue your career in software implementation consulting and management. And explore your skills in our international offices!

Qualifications:
- a minimum of six months related experience
- working experience in English
- Proficiency with computers in a Windows environment
- Available for varied hours/shifts in 24-hour/365 days a year department setting

Desirable:
- Prior Help Desk or Hospitality experience is a plus
- Previous experience of using MICROS’ products
- ability to learn new technologies
- looking for a career path in IT, or consulting industries
- experience in Hospitality industry


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Tuesday, November 20, 2012
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General Manager Customer Solutions


Description

Summary: Manage a pre-sales focused team responsible for promoting and together with the key account managers closing sales of Network Roll Out and other wireless product near services excluding HW/SW support.

The responsibility includes following:

Drive sales by responding to customer challenges with innovative solutions and value argumentations

Scope, pack and cost competitive customer solutions

Coordinate/drive market and customer requirements regional product management towards wireless product line RAN Network Rollout

Own Network Rollout Services portfolio throughout entire lifecycle.

Responsibilities

Network Rollout Services is responsible for securing and providing outstanding competences to fully support key account managers for business expansion.

Owns responsibility for requirements management, roadmap management, new product introduction planning,localization of product marketing and value creation arguments drives market and customer requirements towards Network Rollout ensures that best practices are imported/exported and knowledge sharing executed within Customer Solutions, Regions and key account managers owns, throughout entire lifecycle, Network Rollout services portfolio Via customer-centric approach, addresses customer's business challenges and issues seeks new biz opportunities, drives short/long term initiatives based on customer dialogue and establish trust and biz partnership has strong sales culture characterized by winning attitude, teamwork, performance ethics, professionalism and energy is close to customer at all levels, from initial engagement to acceptance is capable of selecting appropriate engagement model for Opportunities delivers financial targets and secures key deals

Qualifications - External

Technical Knowledge for selling our client's service portfolio

Ability to develop and deliver high quality, competitive and attractive proposals which address customer’s business challenges and issues

Understanding of our client's solutions, products and service portfolio and roadmaps

Understanding of market trends and the evolution of networks

Leading in the sales process as customer representative and be the business partner with key account managers

Understanding of customer needs and ability to build customer relation, product and solution competence and international networking

Local regulations and standard knowledge

Fluent in Japanese and English both speaking and writing


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Friday, March 30, 2012
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Senior Customer Service Rep

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Wednesday, September 14, 2011
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Customer Success Manager / 会社名非公開

CRM SaaS Cloud technology leader. USA based company, energetic and fast growing??W?v????W?w?i?d????e*The Client Success Manager (CSM) position is a part of the Field organization. In this role you will assume joint responsibility with an Account Executive to maintain a high level of client satisfaction by guiding our clients to provide outstanding customer experiences, specifically with regard to their contact center operations.
*You will act as a strategic advisor to develop long term partnerships with our clients to ensure that they remain successful by realizing the full value of their investment with us. Ultimately, you will assist with maximum adoption of their current solution and identify product expansion opportunities.
*A significant part of your role will be to serve as a client advocate, often functioning as a liaison between our clients and all internal teams (e.g. Professional Services, *Customer Care, Product Development, Hosting, Accounting, and Product Management). You will ensure that needs and/or requirements considered critical to the success of these clients are communicated and managed throughout the organization.
Please note that this is not a quota-carrying sales position. ?????iEssential Duties and Responsibilities
*Working knowledge of the following business areas:
*Call Center/Customer Service
*Business Analytics
*Marketing Automation
*Sales Force Automation
*Service Cloud/Social Networks
*Ability to lead cross functional business and technical teams to provide timely issue resolution
*Ability to create and sell business cases to internal and client teams
*Excellent organization, project management, time management, and communication skills
*Willingness to 'roll up one's sleeves' and assist wherever needed
*Team player who will work within the company to continue improving the way RightNow serves its clients
*Ability to travel up to 30%
*Bachelors degree or equivalent experience in computer science, business, or related field (Masters preferred)
*Preferred Knowledge, Skills, Abilities, and Background
*Extensive business process management experience and expertise
*Proven track record of successfully managing client relationships, solutions deployment and results delivery
*Expert user of RightNow CRM
*Previous experience with a major systems integrator and/or an expertise software company preferred
*Working knowledge of some or all of the following technical areas:
*HTML Programming
*Microsoft Windows operating systems
*MySQL
*Web Services
*Server Side Scripting language (JSP, PHP or ASP)
*Integration standards and methods (e.g. XML, SOAP, etc.) ????????o??You will ensure that needs and/or requirements considered critical to the success of these clients are communicated ?????l????*Smart, Passionate, Logical, Aggressive
*Not must for CRM experience, but somebody who is passionate about learning this area ??p?`??????n?N???E???^7 to 9million yen, based on qualifications and experience ???T?v??????l???"??????logoIT Recruitment , Application and Infrastructure, Vendors and Consulting industryIn my 5+ years career of IT Recruitment Consulting focusing in Gaishikei market, I worked from small recruitment agency to 2 of the largest recruitment company in the world. Starting as a consultant, to recrutiment specialist, then to Senior Consultant.

I am now a Partner/Business Manager at ACS Japan, and my duty is to manage the business and also IT Recruitment to help candidates and clients.

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Tuesday, September 13, 2011
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Customer support

Sorry, I could not read the content fromt this page.

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Tuesday, August 30, 2011
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Customer Service

Kansai In-flight Catering is one of Japan’s largest airline catering company’s providing inflight meals and solutions to over 20 international and domestic airlines at Kansai International Airport.

We are currently accepting applications from suitably qualified professionals to join our multinational Airline Customer Services team.

The ideal candidate will:

• be efficient, reliable and well presented.

• have an ability and willingness to learn.

• possess some Japanese skills.

• possess basic computer skills.

• have a background in food services, the airline industry or customer service.

• have relationship building skills

• possess a valid visa to stay and work in Japan

Company housing is available as well as other performance based incentives.

Only shortlisted applicants will be contacted.

**Nationalities that have been employed
Australia/Brasil/Canada/China/England/France/Hongkong SAR/Indonesia/Italy/Korea/
Latvia/Malaysia/New Zealand/Russia/Singapore/Sri Lanka/Swiss/Taiwan/Turkey/USA
Vietnam


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Sunday, August 21, 2011
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customer service for e-commerce website

GPlusMediaBuilding International JapanCarrying our vision of Building International Japan, GPlusMedia provides internet platforms for people and businesses to communicate and share across languages and cultures in Japan.Visit GPlusMediaGaijinPotLive. Work. Play. In Japan. Finding a job or a place to stay, making friends and accessing key services are the universal challenges met by anybody coming to Japan and GaijinPot is here to provide solutions.
Each month over 300,000 people living in Japan visit GaijinPot to shop, read features, find jobs or arrange a place to live.Visit GaijinPotJapanTodayJapan News & Discussion Attracting 800,000+ monthly readers, JapanToday is the leading English news site about Japan, featuring all the latest news on Japan and the world in entertainment, business, technology, sports and politics. JapanToday publishes original content such as interviews with celebrities and business executives and provides translations of articles from popular Japanese magazines and newspapers.Visit JapanTodayEcentralReal People. Real Talent. Ecentral is an online career and networking site in partnership with 12 major foreign Chambers of Commerce in Japan representing more than 2,000 companies. Multinational and domestic companies use Ecentral’s online recruitment technology to find the perfect candidate across a range of industries and professions.Visit EcentralRealEstate.co.jpJapan’s International Real Estate site. RealEstate.co.jp is the first and only multilingual property listing site for Japan that enables real estate agents to promote for sale and rental properties to the international community.Visit RealEstate.co.jpChinaSplashPremier website for Jobs in China. ChinaSplash is a job site for international job candidates in China with a resume bank of over 40,000+ highly-educated, multi-lingual (Chinese, Japanese and/or English-speaking) professionals, most of whom reside in China.Visit ChinaSplash

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Saturday, August 13, 2011
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Computech Limited Customer Relationship Analyst Job in Kenya

Computech Limited is a seasoned IT company that promotes Technology for business.

It is looking for a vibrant, aggressive and competent Customer Relationship professional to fill in the position of Customer Relationship Analyst.

Position: Customer Relationship Analyst

Deadline: August 19, 2011

Location: Nairobi

Reports to: Service Delivery Manager

Engagement: Full Time

The purpose of this role is to ensure effective communication and customer relationship between IS and its Customers (internal and external); this role works with the Service Delivery Manager to ensure Service Level Management ,Continual Service Improvement, identifies customer needs, conducts surveys and recommends solutions in order to enhance Customer Satisfaction.

Key Responsibilities:

Participate in the creation and maintenance of a comprehensive Catalogue for all IS Services provided by the IS department in order to be clear on the IS Services provided.Engage in the development of a robust Continuous Service Improvement Plan (CSIP) driven by analysis and review of service performance against SLAs and OLAs. Participate in the negotiation, define and regularly track agreed levels of IS Services with internal customer departments in order to support SLA’s with customers.Participate in the negotiation, define and regularly track agreed levels of IS Services with internal service providers (e.g. IS Comms & Networks, Systems Operations, IS Development, Outstation Support, Desktop & Imaging, Network & Domain Services, etc) in order to ensure coordinated effort in IS Service Delivery. Continuously create awareness and training, of and adherence to Service Level processes in IS Customers and in IS.Engage in monitoring of service delivery and performance from 3rd party IS Service suppliers ensuring contractual targets are achieved and expectations met.Acknowledge customer complaints, compliments or suggestions (opportunities to improve) to assure customer and indicate cause of action. Analyze opportunities to improve in order to classify and identify trends. Recommend and execute service recovery in order to retain customers and ensure loyalty and advocacy.Recommend and implement operational improvement to reduce causes of dissatisfaction and meet customer expectations.Degree in IT.2 years experience in customer service.Training on Customer Service.1 to 2 years experience in an ITSM environment - ITIL certification is an added advantage.Written and verbal communication skills.Experience in customer contact areas.Excellent inter-personal and human relations skillsGood negotiation skills.All applications should be received by 19th August 2011 quoting current salary and benefit package and expected salary and benefit package.

Please send your application to careers@computechlimited.com


Visit www.kenyan-jobs.com for many more jobs in Kenya Related Posts Widget for Blogger

View the original article here

no image

Computech Limited Customer Relationship Analyst Job in Kenya

Computech Limited is a seasoned IT company that promotes Technology for business.

It is looking for a vibrant, aggressive and competent Customer Relationship professional to fill in the position of Customer Relationship Analyst.

Position: Customer Relationship Analyst

Deadline: August 19, 2011

Location: Nairobi

Reports to: Service Delivery Manager

Engagement: Full Time

The purpose of this role is to ensure effective communication and customer relationship between IS and its Customers (internal and external); this role works with the Service Delivery Manager to ensure Service Level Management ,Continual Service Improvement, identifies customer needs, conducts surveys and recommends solutions in order to enhance Customer Satisfaction.

Key Responsibilities:

Participate in the creation and maintenance of a comprehensive Catalogue for all IS Services provided by the IS department in order to be clear on the IS Services provided.Engage in the development of a robust Continuous Service Improvement Plan (CSIP) driven by analysis and review of service performance against SLAs and OLAs. Participate in the negotiation, define and regularly track agreed levels of IS Services with internal customer departments in order to support SLA’s with customers.Participate in the negotiation, define and regularly track agreed levels of IS Services with internal service providers (e.g. IS Comms & Networks, Systems Operations, IS Development, Outstation Support, Desktop & Imaging, Network & Domain Services, etc) in order to ensure coordinated effort in IS Service Delivery. Continuously create awareness and training, of and adherence to Service Level processes in IS Customers and in IS.Engage in monitoring of service delivery and performance from 3rd party IS Service suppliers ensuring contractual targets are achieved and expectations met.Acknowledge customer complaints, compliments or suggestions (opportunities to improve) to assure customer and indicate cause of action. Analyze opportunities to improve in order to classify and identify trends. Recommend and execute service recovery in order to retain customers and ensure loyalty and advocacy.Recommend and implement operational improvement to reduce causes of dissatisfaction and meet customer expectations.Degree in IT.2 years experience in customer service.Training on Customer Service.1 to 2 years experience in an ITSM environment - ITIL certification is an added advantage.Written and verbal communication skills.Experience in customer contact areas.Excellent inter-personal and human relations skillsGood negotiation skills.All applications should be received by 19th August 2011 quoting current salary and benefit package and expected salary and benefit package.

Please send your application to careers@computechlimited.com


Visit www.kenyan-jobs.com for many more jobs in Kenya Related Posts Widget for Blogger

View the original article here