Japanese Language Team Manager - Amazon Japan KK - 札幌市

The Operations Manager must have a passion for data, efficiency, and accuracy. Specifically, the Operations Manager will:

• Manage the operations floor on a day-to-day basis covering anywhere from 30-60 Data Associates
  


• Coordinate with the site manager for space planning and IT support.
  


• Manage relationship with agencies and onsite HR to find qualified Associates under strict deadlines.
  


• Partner with remote Data Specialists to receive workflow priorities and appropriate training materials.
  


• Manage both on-site and remote team members as necessary to meet headcount demands.
  


• Communicate effectively with colleagues in EST timezone.
  


• Adapt quickly to changing specifications and workflows.
  


• Build weekly work schedules, balancing tasks as per the current demand.
  


• Build daily and weekly status reports from metrics databases for communication to stakeholders.
  


• Track metrics around quality and productivity.
  

Basic Qualifications

• Bachelor Degree (Any Stream) with 2+ years management experience.
  


• Native-level Japanese language skills, both spoken and written.
  


• Excellent English language skills, both spoken and written.
  


• Strong working knowledge of basic computer business applications such as MS Word and MS Excel, Outlook.
  


• Experience interpreting performance metrics and developing them, as required.
  

Preferred Qualifications

• Experience with aspects of speech and language technology.
  


• Exposure to process improvement/quality control tools and methods.