Supply Chain Management and Client Order Fulfillment (JOB ID 378497)
Reporting to the Procurement Operations Manager, Client Order Fulfilment are the procurement link between Asia Clients and its’ vendors.
Coordinates purchasing related activities to ensure the efficient and cost effective flow of goods and services throughout the company. Processes requisitions and creates purchase orders with schedules that satisfy the technical/material requirements. Solicits quotations for materials, software, electronic components, and other products/services. Analyses bids for specification compliance, prices, delivery commitments, and past performance. Uses knowledge of commodity, inventory, and supplier terms to determine the correct requisition quantities. Takes corrective action to develop new sources and eliminate sources of supply that do not ship in accordance with contractual delivery schedules and requirement need dates.
Key Accountabilities and Responsibilities
Technology: Maintains approved supplier database. Monitors supplier performance through the administration of various supplier measurement programs. Makes recommendations to managers for additions to and deletions from the supplier database. Utilizes online systems as a resource for supply chain activities.
People: Works closely with managers to develop sourcing strategies to meet technical requirements. Assists and advises on relevant contracting issues. Prepares expiring supplier, contractor, and consultant reports for management. Confers with department managers and employees relative to purchasing procedures, purchasing needs, complaints, and special problems.
Customer: Negotiates delivery, terms and conditions, and pricing with suppliers. Establishes quality requirements with domestic and international suppliers for materials, services, and facilities.
Business: Solicits suppliers for materials/products/services through formal and informal channels. Ensures supplier adherence to industry standards, technical quality standards, and other business requirements. Analyzes approved requests to select the appropriate method for acquiring products and services. Assists with the preparation of bid specifications and other necessary documents related to purchases.
Financial: Analyzes and evaluates all elements of cost for assigned goods and services (total cost of ownership) to identify and obtain cost improvements through negotiating with suppliers and/or influencing the change of specification requirements. Documents negotiation/expediting processes, administration of purchase orders for high value requirements, and activities associated with product development (in the event that legal involvement becomes necessary). Coordinates with accounts payable and receiving departments to resolve any pricing or receipt problems promptly.
Typical Outputs and Deliverables:
· Supplier Reports
· Supply Chain Requirements
· Requests for Services
· Request for Proposals
Quoting
Ensure that the company receives competitive pricing from Vendors
Prepare quotes in a timely and accurate manner
Advise “customers” of details within set timeframe
Follow-up on any quotes outstanding for longer than 3 days
Order entry
Ensure orders are captured timely and accurately
Ensure Vendors have received orders on a daily basis
Backorder and ETA management
Ensure ETA’s are captured
Communicate any ETA concerns with Vendors
Vendor Relationships
Ensure you build a relationships with Key Vendors via the Category Managers
Gain and maintain product knowledge from Vendors
Ensure you receive regular reports from Vendors per account
Customer Focus
· Communicate and develop rapport with “customers” across all Business units
· Maintain and update client specific Ordering Catalogues
· Take ownership of any “customer” issues
· Maintain high levels of customer satisfaction
Team Work
Display innovation in improving processes and procedures
Actively participate in Team meeting
Create report to measure performance within accounts
Assist co-workers in ensure high level of customer satisfaction is achieved as a team
Encourage staff to engage with different business to understand the importance of your role and SCM team
Challenges & Problem Solving
· Resolve escalations regarding the timely delivery of client and internal orders
· Working with demanding customers and client requirements
· Provide a high level of ownership and customer service when handling issues with a resolution beyond their immediate control
Qualifications and Experience Required
· Minimum 2 years experience in a Supply Chain Management role
· Experience in Customer Service
· Strong attention to detail
· Problem solving skills and ability to multitask
· Mature attitude and strong work ethic
· Team Player capable of working independently
· Enjoys a collaborative team environment
· Enjoys people contact and able to develop good relationships with internal and external customers, team members and Managers
Position Title: Client Order Fulfillment
Business Unit: Finance and Administration
Position reports to: Procurement Operations Manager
