Reporting to the Procurement Operations Manager, Client Order Fulfilment are the procurement link between Asia Clients and its’ vendors.

Coordinates purchasing related activities to ensure the efficient and cost effective flow of goods and services throughout the company. Processes requisitions and creates purchase orders with schedules that satisfy the technical/material requirements. Solicits quotations for materials, software, electronic components, and other products/services. Analyses bids for specification compliance, prices, delivery commitments, and past performance. Uses knowledge of commodity, inventory, and supplier terms to determine the correct requisition quantities. Takes corrective action to develop new sources and eliminate sources of supply that do not ship in accordance with contractual delivery schedules and requirement need dates.

Key Accountabilities and Responsibilities

Technology: Maintains approved supplier database. Monitors supplier performance through the administration of various supplier measurement programs. Makes recommendations to managers for additions to and deletions from the supplier database. Utilizes online systems as a resource for supply chain activities.

People: Works closely with managers to develop sourcing strategies to meet technical requirements. Assists and advises on relevant contracting issues. Prepares expiring supplier, contractor, and consultant reports for management. Confers with department managers and employees relative to purchasing procedures, purchasing needs, complaints, and special problems.

Customer: Negotiates delivery, terms and conditions, and pricing with suppliers. Establishes quality requirements with domestic and international suppliers for materials, services, and facilities.

Business: Solicits suppliers for materials/products/services through formal and informal channels. Ensures supplier adherence to industry standards, technical quality standards, and other business requirements. Analyzes approved requests to select the appropriate method for acquiring products and services. Assists with the preparation of bid specifications and other necessary documents related to purchases.

Financial: Analyzes and evaluates all elements of cost for assigned goods and services (total cost of ownership) to identify and obtain cost improvements through negotiating with suppliers and/or influencing the change of specification requirements. Documents negotiation/expediting processes, administration of purchase orders for high value requirements, and activities associated with product development (in the event that legal involvement becomes necessary). Coordinates with accounts payable and receiving departments to resolve any pricing or receipt problems promptly.

Typical Outputs and Deliverables:

· Supplier Reports

· Supply Chain Requirements

· Requests for Services

· Request for Proposals

Quoting

Ensure that the company receives competitive pricing from Vendors
Prepare quotes in a timely and accurate manner
Advise “customers” of details within set timeframe
Follow-up on any quotes outstanding for longer than 3 days

Order entry

Ensure orders are captured timely and accurately
Ensure Vendors have received orders on a daily basis

Backorder and ETA management

Ensure ETA’s are captured
Communicate any ETA concerns with Vendors

Vendor Relationships

Ensure you build a relationships with Key Vendors via the Category Managers
Gain and maintain product knowledge from Vendors
Ensure you receive regular reports from Vendors per account

Customer Focus

· Communicate and develop rapport with “customers” across all Business units

· Maintain and update client specific Ordering Catalogues

· Take ownership of any “customer” issues

· Maintain high levels of customer satisfaction

Team Work

Display innovation in improving processes and procedures
Actively participate in Team meeting
Create report to measure performance within accounts
Assist co-workers in ensure high level of customer satisfaction is achieved as a team
Encourage staff to engage with different business to understand the importance of your role and SCM team

Challenges & Problem Solving

· Resolve escalations regarding the timely delivery of client and internal orders

· Working with demanding customers and client requirements

· Provide a high level of ownership and customer service when handling issues with a resolution beyond their immediate control

Qualifications and Experience Required

· Minimum 2 years experience in a Supply Chain Management role

· Experience in Customer Service

· Strong attention to detail

· Problem solving skills and ability to multitask

· Mature attitude and strong work ethic

· Team Player capable of working independently

· Enjoys a collaborative team environment

· Enjoys people contact and able to develop good relationships with internal and external customers, team members and Managers

Position Title: Client Order Fulfillment

Business Unit: Finance and Administration

Position reports to: Procurement Operations Manager

View the original article here

Reporting to the Procurement Operations Manager, Client Order Fulfilment are the procurement link between Asia Clients and its’ vendors.

Coordinates purchasing related activities to ensure the efficient and cost effective flow of goods and services throughout the company. Processes requisitions and creates purchase orders with schedules that satisfy the technical/material requirements. Solicits quotations for materials, software, electronic components, and other products/services. Analyses bids for specification compliance, prices, delivery commitments, and past performance. Uses knowledge of commodity, inventory, and supplier terms to determine the correct requisition quantities. Takes corrective action to develop new sources and eliminate sources of supply that do not ship in accordance with contractual delivery schedules and requirement need dates.

Key Accountabilities and Responsibilities

Technology: Maintains approved supplier database. Monitors supplier performance through the administration of various supplier measurement programs. Makes recommendations to managers for additions to and deletions from the supplier database. Utilizes online systems as a resource for supply chain activities.

People: Works closely with managers to develop sourcing strategies to meet technical requirements. Assists and advises on relevant contracting issues. Prepares expiring supplier, contractor, and consultant reports for management. Confers with department managers and employees relative to purchasing procedures, purchasing needs, complaints, and special problems.

Customer: Negotiates delivery, terms and conditions, and pricing with suppliers. Establishes quality requirements with domestic and international suppliers for materials, services, and facilities.

Business: Solicits suppliers for materials/products/services through formal and informal channels. Ensures supplier adherence to industry standards, technical quality standards, and other business requirements. Analyzes approved requests to select the appropriate method for acquiring products and services. Assists with the preparation of bid specifications and other necessary documents related to purchases.

Financial: Analyzes and evaluates all elements of cost for assigned goods and services (total cost of ownership) to identify and obtain cost improvements through negotiating with suppliers and/or influencing the change of specification requirements. Documents negotiation/expediting processes, administration of purchase orders for high value requirements, and activities associated with product development (in the event that legal involvement becomes necessary). Coordinates with accounts payable and receiving departments to resolve any pricing or receipt problems promptly.

Typical Outputs and Deliverables:

· Supplier Reports

· Supply Chain Requirements

· Requests for Services

· Request for Proposals

Quoting

Ensure that the company receives competitive pricing from Vendors
Prepare quotes in a timely and accurate manner
Advise “customers” of details within set timeframe
Follow-up on any quotes outstanding for longer than 3 days

Order entry

Ensure orders are captured timely and accurately
Ensure Vendors have received orders on a daily basis

Backorder and ETA management

Ensure ETA’s are captured
Communicate any ETA concerns with Vendors

Vendor Relationships

Ensure you build a relationships with Key Vendors via the Category Managers
Gain and maintain product knowledge from Vendors
Ensure you receive regular reports from Vendors per account

Customer Focus

· Communicate and develop rapport with “customers” across all Business units

· Maintain and update client specific Ordering Catalogues

· Take ownership of any “customer” issues

· Maintain high levels of customer satisfaction

Team Work

Display innovation in improving processes and procedures
Actively participate in Team meeting
Create report to measure performance within accounts
Assist co-workers in ensure high level of customer satisfaction is achieved as a team
Encourage staff to engage with different business to understand the importance of your role and SCM team

Challenges & Problem Solving

· Resolve escalations regarding the timely delivery of client and internal orders

· Working with demanding customers and client requirements

· Provide a high level of ownership and customer service when handling issues with a resolution beyond their immediate control

Qualifications and Experience Required

· Minimum 2 years experience in a Supply Chain Management role

· Experience in Customer Service

· Strong attention to detail

· Problem solving skills and ability to multitask

· Mature attitude and strong work ethic

· Team Player capable of working independently

· Enjoys a collaborative team environment

· Enjoys people contact and able to develop good relationships with internal and external customers, team members and Managers

Position Title: Client Order Fulfillment

Business Unit: Finance and Administration

Position reports to: Procurement Operations Manager

View the original article here

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This demanding role will involve stakeholder management at a senior level, liaison with 3rd party suppliers, influencing operational delivery and project management and through the efforts of the team overall team.

Accountabilities

Providing a single point of contact for Business Units for escalations at the Service Desk or Deskside Support and working with Client Support Groups as necessary to resolve and provide root cause analysis and completion of follow up actions to avoid repeat.

Build relationships between the key business decision makers and Client GT Engineering/Operations/Application and Infrastructure teams , including external vendors

Holding Regular Reviews with Key Business Clients to COO Level to understand Clientbusiness direction/provide strategic advice/communicate and adopt the Client's CS EUT strategy. As well as providing business unit aligned reporting, trend analysis and actively identifying service improvement opportunities.

Assist with the managing of Incidents and requests for high profile End Users (designateClient), driving the resolution of escalated issues spanning several technology groups, performing root cause analysis and reporting as necessary

Continuously educating End Users about the need and requirements to use standard products, including bulletins about upgrade requirements; modification of product support; compatibility issues; known Incidents and Problems with non-standard products, etc

Notification of planned and emergency outages, communicating the event as the Business Units need to understand exactly what services are affected, the impact and times when the service will be unavailable

Assisting clientwith any centrally managed projects or deployments that require local coordination of desktop activity, including pilot deployment activity. Deployment and project examples include deployment of business unit specific applications, updates to email Client in addition to security updates and virus events

Monitor/Assist/Track Continuous Improvement Plans for Service Desk, Deskside Support, Release Management. This will include basic Problem Management

Provide Service Management leadership to direct reports and to wider team across US/UK/APAC.

Producing Variety of Monthly and Quarterly Reports based on Services and Projects

Agree Service Enhancements which benefit the Client and HCL

Comply with all Client and HCL Policies and Procedures

Experience and Skills

Experience

Skills

Personal Qualities

HCL Enterprise????

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HCL Japan????

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HCL Japan?????????????????????????????????????????????????????????HCL???????????????????????????????????????????????????????????????????????????????????????????????????????
HCL Japan????????????????????????????????????????????????????????????????????????????????????(JBU)?????????????????????????????????????????????JBU ????????????????????????????????????????????????????????????????????

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HCL Japan?????????????100?????????????NEC?(2005??????????), ?????????????????????????????????????
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Responsibilities:

1) Supporting communication between the foreign clients and the Firm
2) Native English check of Legal documents and marketing material
3) Business activities for foreigners including preparing English material relating to the Firm’s business and related business activities in foreign countries
4) Making materials for the Company’s promotion
5) Teaching English to staff

Location: Shimbashi, Tokyo
Hours: M-F 13:00 to 18:00 (full-time may also be considered and is negotiable)
Salary: 175,000 ~ 235,000/ month (negotiable)

The candidate should have experience as a paralegal or legal assistant. Strong communication skills. Keen eye for proofreading.

Conversational Japanese ability required to communicate with Japanese Shiho-shoshi lawyers and staff.

View the original article here

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Client Relations Manager is responsible for the smooth and efficient relocation of expatriate executives, managerial staff, and their families to Tokyo and other major centers of Japan.

Main task of a Client Relations Manager is liaising with our expatriate clients and both local and overseas relocation coordinators to organize client moves into Japan to help ensure the successful settling of of an international assignee to his/her new position in Japan

Main responsibilities:

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Requirements:

Tokyo Orientations was founded in 1983 to assist expatriate families in their moves to Japan. We provide companies and individuals with relocation solutions to make the transition as smooth and cost-effective as possible.

At Tokyo Orientations, we recognize that such moves present unique challenges to individuals, families and Human Resource Departments. Cultural and linguistic barriers can intensify a sense of dislocation and undermine a successful assignment.

Our knowledgeable international staff is able to provide comprehensive, individualized packages to meet the varied needs of each and every client. By paying close attention to details and helping our clients avoid numerous potential pitfalls, new arrivals will feel like long time residents from the very start of their new assignments.

View the original article here

Customer Service / Sales Support Role

The global mission critical parts industry is characterized by delivering services through a network of agents and partners. The Client Services Manager is responsible for the maintenance of existing customer relationships in Japan along with the supporting role of training the agent network, which includes evaluation and implementation of new agents, under Regional Director’s supervision. Flash delivers an end-to-end solution that includes 2 and 4 hour deliveries, next business day deliveries, Distribution Center services, transportation (within country and between countries), reverse logistics, network optimization as well as customer specific services related to the supply chain of each client.

To ensure a high level of service quality and KPI performance to customers in Japan with the agent network, we are looking for a Manager with experience in supply chain operations related to after sales services and vendor management reporting to the Regional Director located in Japan.

Duties and Responsibilities:

Requirements:

Expected Critical Results:

Flash Global Logistics is a leading logistics provider in the critical spare parts industry with its head office in the USA.  We primarily service Fortune 500 companies in the high tech, medical and semiconductor sectors.  Warehouse services are provided throughout the world with parts being delivered within 2 to 4 hours of order placement.  Services are provided through a global network of Agents who are managed through our extensive web based IT system and centralized command centers. For more information visit:www.flashlogistics.com.

View the original article here

View the original article here

Financial Markets/Derivatives

-Assistant role to support sales activities

-Candidate is expected to perform and response to all client inquiries

-Fluent level Japanese and Fluent level English

-University degree

-Knowledge of financial markets/derivatives is a plus

-Prefer to pick up what people hesitate to do

-High standard of analytical and report work

-Displays energy, drive and stamina

-Must be experienced working as a team

-Prefers team contribution is a major plus

Financial solution provider established in England. They provide the system construction of derivatives and supporting a major financial institutions(banks, Security and investment) 

View the original article here

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•RFP???????????
•MS-Word?Excel?PowerPoint????????
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Associate level - Client Services / US based Asset Management firm

Well positioned US based Asset Management firm with a strong line-up of products.

•Good communication skill with both Japanese & English (Writing, Reading, Listening)
•Client service experience at asset management company is required
•RFP experience is preferred.
•Get used to MS-Word, Excel, PowerPoint
•Experience with marketing materials is welcomed.

View the original article here

Operations support the firm’s sales, trading and other business activities and has diverse responsibilities, including:
• Ensuring that all operational risks are recognised and managed
• Developing and maintaining strong client relationships
• Making sure transactions are settled and recorded correctly
• Providing value-added support in new markets and new products
• Continually seeking opportunities for improvement and delivering innovative solutions

This team supports Interest Rates and Credit products traded for Japan based clients and interdealers.

The available position is within the Confirmations Incoming Team and encompasses the monitoring of internal systems and liaising with internal/external clients to ensure timely return of ISDA confirmations and matching on electronic platforms as well as satisfactory resolution of client queries or issues.

This role currently covers normal business hours. However, occasions arise when the job is required to work longer hours on an ad-hoc basis. This team observes Japan Public Holidays only

• Mandatory Prerequisite: Excellent verbal and written communication skills in Japanese Business Language
• Experience in Fixed Income derivatives role (ISDA confirmations role ) an advantage
• Ability to work with colleagues in offshore locations, maintain communication and build rapport with these colleagues
• Strong understanding of risk and economic discrepancies
• High level of attention to detail
• Ability to provide high levels of client service
• Initiative
• Ability to multi-task, prioritise and manage daily workflow
• Ability to work through and close out problems
• Dedication to getting the job done
• Strong analytical and interpersonal skills
• Commitment, strong work ethic and significant leadership potential
• Further education in related financial discipline an advantage
Skills Desired:   

•Desired relevant work experience with Fixed Income OTC products and related fields
•Desired Fixed Income OTC process, risk management and related regulatory expertise
•Desired industry knowledge of Fixed Income OTC processing including the Depository Trust & Clearing Corporation

Morgan Stanley’s leading position in Japan’s financial markets reflects 40 years of client focus, innovation and the continuous pursuit of excellence. With more than 1,300 people in Japan, Morgan Stanley is one of the largest and most active foreign financial firms in the Japanese market. We are a preeminent provider of investment banking, sales & trading, real estate and investment management products and services.

Exchange Memberships:

Industry Organization Memberships:

Other Memberships:

License:

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View the original article here

View the original article here