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Showing posts with label service. Show all posts
Showing posts with label service. Show all posts
Friday, December 12, 2014
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Customer Service Team Lead

Join planet Earth's #1 accommodation site

Booking.com was established in 1996 in Amsterdam, The Netherlands and has grown into the world’s leading online hotel and accommodation reservations company. Booking.com is still operated from Amsterdam and supported by almost 120 offices in over 50 countries. In Japan we work from 5 offices in Tokyo, Osaka, Fukuoka and Sapporo.

6.500+ people right across the world are dedicated to serving Booking.com’s customers and property-owning partners.

We want to be the best team of motivated and skilled people in the industry. Over 100 nationalities are employed at Booking.com. We are a melting pot of people from all over the world working together. Employees are encouraged to develop their own talents. We have a variety of trainings and other methods within our Booking.com University program to help to do just that.

Our Account Management and Content teams work with our property partners to support transparency, availability, and best pricing for all our customers. Our multilingual Customer Service team provides 24/7 dedicated assistance and advocacy to make sure our customers’ stays meet or exceed their expectations. Our IT teams in Amsterdam take care of creating a perfect shopping experience for our customers.

Our mission
To help leisure and business travellers, whatever their budgets, easily discover, book, and enjoy the world’s best places to stay.
We are part of the Priceline Group (NASDAQ: PCLN).


View the original article here

Tuesday, December 2, 2014
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Guest Service Staff

We are seeking a motivated and hotel staff with young and diversified team consisted of 10+ members. The experience here will enable you to acquire wide range of hospitality and management skillset.

1. Guest service includes the following work;
?Front desk
- Welcome and fulfill the check-in process.
- Perform general incoming communication duties, including taking reservations and
respond to inquiries via telephone and emails.
- Manage effectively and efficiently guest requests, inquiries and complaints.
- Inspect rooms to ensure that all rooms are ready for guests
- Control room rate to maximize room occupancy through marketing program.
- Assign rooms taking guest requests into account.

?Café & Bar
- Morning time: Preparing fresh quality breakfast to hotel guests and local customers.
- Night time: Serve and present food & beverages quickly and efficiently.
- At all time, it is necessary to communicate with customers

2. Requirement/wages

- At least one year experience in either of guest service or F&B.
- Business level of both Japanese and English
- Capable and willing to work across all areas of the business when required 
- The innate desire to consistently exceed customer service expectations
- A desire to learn, develop and work alongside a great team
- Flexible in working day/hours

3. Contract

- Type of employment: contract staff
- Part-time and full-time position available
- Expected to work in long-term. 
- Hourly wage starts from 1,000 yen.

Different wage structure applies for full-time staff


View the original article here

Thursday, October 30, 2014
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Customer Service/ Translation

*** Specializing in Employment Opportunities for the Foreign Community in Japan ***

Tempstaff Co., Ltd. Career Centre, Universal Team operates as a division of Tempstaff, one of the largest Temporary staffing agencies in Japan, to support non-native Japanese speaking job seekers who would like to use their native language skills in the work place. We offer various long-term and short-term assignments through Temporary Dispatch (haken), Temp-to-Perm, and Direct Hire (Shokai) contracts.

Tempstaff was established in 1973 and has now been providing employment opportunities to job seekers for over 40 years. Our corporate philosophy is based on our core principles of "Creating Jobs", "Individual Growth", and "Contributing to Society".

Creating Jobs: We pursue job creation possibilities based on a wide range of work styles, work environments, job descriptions, employment situations etc.

Individual Growth: Age, gender and nationality have no bearing. Through the experience of work, we aim to foster a rich sense of humanity and support the individual growth of workers.

Contributing to Society: We contribute to the development of society through individual growth and the creation of job opportunities.

*** Benefits for Job Seekers ***
- Register to apply for jobs and receive information about specific jobs which match your personal skills and experience
- Career guidance available in English, Chinese, and Japanese
- Support for visa renewals and change of status for full-time staff
- Full social insurance provided for staff on long-term, full-time contracts (Pension, Health and Unemployment Insurance)
- Paid vacations for long-term staff


View the original article here


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Restaurant Service Attendant /Banquet Service Attendant

Serve first-rate food to our diners in a fun, fast-paced environment. This role requires teamwork and friendly, efficient service throughout our family restaurants.

- Active involvement in the day to day operation ensuring courteous and efficient customer service.

Required:
•1-2 years' restaurant guest service experience
•Excellent Hospitality Skill
•Upper Intermediate level English
•Conversational level Japanese
•proper working visa (Working Holiday is not acceptable)

A.
4 ~ 5 days/week (including Sat and Sun/national holidays)
Actual 7~8 hrs/day between 10:00 a.m. and 9:30 p.m.

B.
3~5 days/week (include Sat/national holiday)
Actual 5~6 hours/day between 5:00 p.m and 11:00 p.m.


View the original article here


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Customer Service/ Translation

Sorry, I could not read the content fromt this page.

View the original article here


This post was made using the Auto Blogging Software from WebMagnates.org This line will not appear when posts are made after activating the software to full version.
Saturday, September 13, 2014
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Restaurant Service Attendant /Banquet Service Attendant

Serve first-rate food to our diners in a fun, fast-paced environment. This role requires teamwork and friendly, efficient service throughout our family restaurants.

- Active involvement in the day to day operation ensuring courteous and efficient customer service.

Required:
•1-2 years' restaurant guest service experience
•Excellent Hospitality Skill
•Upper Intermediate level English
•Conversational level Japanese
•POS
•proper working visa (Working Holiday is not acceptable)

A.
4 ~ 5 days/week (including Sat and Sun/national holidays)
Actual 7~8 hrs/day between 10:00 a.m. and 9:30 p.m.

B.
3~5 days/week (include Sat/national holiday)
Actual 5~6 hours/day between 5:00 p.m and 11:00 p.m.


View the original article here

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Restaurant Service staff - Nishi-Azabu

Gonpachi (Nishi-Azabu) Global-Dining is now hiring outgoing, friendly,and professional restaurant service staff responsible for greeting and taking care of international guests from around the world.

Because of our international clientele, customer service that translates to all cultures is of the utmost importance at our restaurant.

A valid Japanese work visa is required. 2 or more years of experience in the Food and Beverage industry is preferred.

The wage for this position is ¥870 per hour during the probation period (up to 1 month). After-which, will be assessed based on the individual’s abilities.

The applicant will be permanently hired based upon his/ her performance. If hired on a permanent basis,

the individual may negotiate his/ her hourly wage, dependent upon service skills (JPY1,050~2,000/hour).

The visa that you can work in Gonpachi is as follows.
Spouse, permanent Resident, Long Term Resident, Working Holiday.
Sorry, we do not have a system to be a visa sponsor. We ask for your kind understanding in this matter.

If this sounds like the job for you please apply with your resume and a brief cover letter describing why you think this is the job for you.


View the original article here

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IT Support And Customer Service Role

We have an exciting position for an IT engineer who wants to expand their technical knowledge and work in English and Japanese with important multinational clients.

Your base will be our Nakameguro office, and you will be traveling to premium office locations in Tokyo and Yokohama to provide consulting and assist our clients with their IT requirements.

Foreign companies in Tokyo use Webnet IT as their local IT department. We set up their infrastructure when they move, and we support them once they’re working in their new office. We look after their servers, e-mail, internet access, phone systems, software, security, firewalls, switches, routers and everything else, but most importantly, we look after our client and we focus on providing the best customer service in Tokyo.

So, if you have experience in some of these fields, and you are a fast learner, we want to talk with you. We can train your IT Skills, but your attitude and customer service skills are vitally important. If you're applying, please provide a story where you've provided exemplary customer service.

We are looking for a person who can do a great job, be proud of their work and can communicate strongly and effectively. Conversational Japanese is important, fluent Japanese is ideal. We look forward to hearing from you.


View the original article here

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IT Support And Customer Service Role

We have an exciting position for an IT engineer who wants to expand their technical knowledge and work in English and Japanese with important multinational clients.

Your base will be our Nakameguro office, and you will be traveling to premium office locations in Tokyo and Yokohama to provide consulting and assist our clients with their IT requirements.

Foreign companies in Tokyo use Webnet IT as their local IT department. We set up their infrastructure when they move, and we support them once they’re working in their new office. We look after their servers, e-mail, internet access, phone systems, software, security, firewalls, switches, routers and everything else, but most importantly, we look after our client and we focus on providing the best customer service in Tokyo.

So, if you have experience in some of these fields, and you are a fast learner, we want to talk with you. We can train your IT Skills, but your attitude and customer service skills are vitally important. If you're applying, please provide a story where you've provided exemplary customer service.

We are looking for a person who can do a great job, be proud of their work and can communicate strongly and effectively. Conversational Japanese is important, fluent Japanese is ideal. We look forward to hearing from you.


View the original article here

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Restaurant Service staff - Nishi-Azabu

Gonpachi (Nishi-Azabu) Global-Dining is now hiring outgoing, friendly,and professional restaurant service staff responsible for greeting and taking care of international guests from around the world.

Because of our international clientele, customer service that translates to all cultures is of the utmost importance at our restaurant.

A valid Japanese work visa is required. 2 or more years of experience in the Food and Beverage industry is preferred.

The wage for this position is ¥870 per hour during the probation period (up to 1 month). After-which, will be assessed based on the individual’s abilities.

The applicant will be permanently hired based upon his/ her performance. If hired on a permanent basis,

the individual may negotiate his/ her hourly wage, dependent upon service skills (JPY1,050~2,000/hour).

The visa that you can work in Gonpachi is as follows.
Spouse, permanent Resident, Long Term Resident, Working Holiday.
Sorry, we do not have a system to be a visa sponsor. We ask for your kind understanding in this matter.

If this sounds like the job for you please apply with your resume and a brief cover letter describing why you think this is the job for you.


View the original article here

Friday, September 28, 2012
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Business Aligned Service Manager for Global Financial Client

HCL???????????????????????·?????????????
Outsourcer Hiring Company NameHCL Japan Job ID376614 Company TypeLarge Company, International Company Non-Japanese RatioMajority Non-JapaneseJob TypeFull-time LocationTokyo - 23 Wards, Chiyoda Train DescriptionToei Shinjuku Line, Kudanshita Station Salary9 million yen ~ 15 million yen  Date RefreshedSeptember 28th, 2012 10:41 Application DeadlineOctober 12th, 2012 Minimum Experience LevelOver 6 years Career LevelMid Career Minimum English LevelFluent (Amount Used: English usage about 75%) Minimum Japanese LevelBusiness Level Minimum Education LevelBachelor's Degree Visa StatusJapanese national or permission to work in Japan required 

This demanding role will involve stakeholder management at a senior level, liaison with 3rd party suppliers, influencing operational delivery and project management and through the efforts of the team overall team.

Accountabilities

Providing a single point of contact for Business Units for escalations at the Service Desk or Deskside Support and working with Client Support Groups as necessary to resolve and provide root cause analysis and completion of follow up actions to avoid repeat.

Build relationships between the key business decision makers and Client GT Engineering/Operations/Application and Infrastructure teams , including external vendors

Holding Regular Reviews with Key Business Clients to COO Level to understand Clientbusiness direction/provide strategic advice/communicate and adopt the Client's CS EUT strategy. As well as providing business unit aligned reporting, trend analysis and actively identifying service improvement opportunities.

Assist with the managing of Incidents and requests for high profile End Users (designateClient), driving the resolution of escalated issues spanning several technology groups, performing root cause analysis and reporting as necessary

Continuously educating End Users about the need and requirements to use standard products, including bulletins about upgrade requirements; modification of product support; compatibility issues; known Incidents and Problems with non-standard products, etc

Notification of planned and emergency outages, communicating the event as the Business Units need to understand exactly what services are affected, the impact and times when the service will be unavailable

Assisting clientwith any centrally managed projects or deployments that require local coordination of desktop activity, including pilot deployment activity. Deployment and project examples include deployment of business unit specific applications, updates to email Client in addition to security updates and virus events

Monitor/Assist/Track Continuous Improvement Plans for Service Desk, Deskside Support, Release Management. This will include basic Problem Management

Provide Service Management leadership to direct reports and to wider team across US/UK/APAC.

Producing Variety of Monthly and Quarterly Reports based on Services and Projects

Agree Service Enhancements which benefit the Client and HCL

Comply with all Client and HCL Policies and Procedures

Experience and Skills

Experience

Exposure to Client management/service management and project managementCommunicating at Senior Management LevelExposure to Project Management MethodologiesAt Least 3 Years working in Management Role, Ideally in an Investment Banking/Corporate EnvironmentPrevious IT Infrastructure Support Experience (Server/Desktop)

Skills

Strong Leadership SkillsStrong Written and Verbal Communication Skills at senior levelBusiness Relationship Management – internal and external customersFlexibility, Presentation Skills and  Team WorkAbility to motivate people and teamsAbility to write business cases and justification documentsAbility to manage multiple work streamsProject ManagementFinancial Planning – eg: project spend

Personal Qualities

Ownership and DriveAbility to make difficult decisionsMulti –TaskingAbility to PrirotiseWorking Under PressureImpartial – Working on behalf of ClientsCommitment and Flexibility

HCL Enterprise????

HCL?????60?????????????????·IT??????????????HCL Technologies?HCL Infosystems???????????????????????????1976??HCL????????????????????IT?????????????????????????????????????????????????????????????????????????????????????????????????&??????????????BPO?IT?????????IT?????????????????????ICT????????????????HCL?????????? 90,000????????????????????500??????????????????????????31????????HCL????IT·?????????Fortune 1000???????????????????????????????www.hcl.in ????????

HCL Japan????

???HCL???????????????????????????????????????????CMM??????????????????????????????????????????????????????????
?????????????????:

??????????????????????????????????????????????????? & ???????????????????(JBU);???????????????????????????????????????????????????1000?????????????????????????????????????????????????????????????????????????&????????????????????

HCL Japan?????????????????????????????????????????????????????????HCL???????????????????????????????????????????????????????????????????????????????????????????????????????
HCL Japan????????????????????????????????????????????????????????????????????????????????????(JBU)?????????????????????????????????????????????JBU ????????????????????????????????????????????????????????????????????

??

HCL Japan?????????????100?????????????NEC?(2005??????????), ?????????????????????????????????????
HCL Japan????????????? http://www.hcljapan.jp/ ????????


View the original article here

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Messaging Service R&D Site Manager (JOB ID 343044)

Sorry, I could not read the content fromt this page.

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Wednesday, July 4, 2012
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Senior Director, Professional Service Japan

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Hiring Company Name Job ID329755 Company TypeInternational Company Non-Japanese RatioMajority JapaneseJob TypeFull-time LocationTokyo - 23 Wards, Chiyoda Train DescriptionYurakucho Line, Ichigaya Station SalaryNegotiable, based on experience  Salary CommissionCommission paid on top of indicated salary.  Date RefreshedJuly 4th, 2012 17:44 Minimum Experience LevelOver 10 years Career LevelExecutive Minimum English LevelFluent (Amount Used: English Only) Minimum Japanese LevelNative Minimum Education LevelBachelor's Degree Visa StatusJapanese national or permission to work in Japan required As a Senior Director, you will be a leading member of the Veeva Systems Professional Services group working on consulting project teams implementing Veeva’s Customer Relationship Management (CRM) application built on the salesforce.com platform to companies in the life sciences industry.Planning and managing program/ project-wide application build, test, and deploy activitiesIdentifying and monitoring interdependencies between various program or project workstreamsCreating project deliverable templates and standards (e.g., including process standards)Creating complex conceptual designs, including application interfaces and interactions activitiesLeading business process and application requirement discovery workshopsProvide subject matter expertise on the Veeva Systems applications, salesforce.com Platform, and technical design, and Software as a Service (SaaS) implementation best practicesNeeds to have recently managed a group of consultants or a practice around application implementation in JapanDemonstrated ability to hire and lead a professional services team in Japan Needs to have done application implementation in Japan (as a project manager or functional/technical lead) in the pastUnderstands methodology for SaaS implementation English skills. Reading, writing and speaking need to be good enough for business communication Japanese skills. Fluent reading, writing and speaking. Familiar with CRM products and related business processes. 

?????????????????????????????????????

Veeva Mission

Veeva Systems ?????????????????????????????????????????????!

Veeva ?????????????????????????????

???????????????Veeva???????????????????(CRM)??????????????????????????????????

??????????????????????????????????????????????120???????????????????????????

??????????????Veeva?????CRM?????????????????????????????

Veeva???????????????????????????????????????????????????????????????????????

????????????????????????????????????????????????????????????

Veeva????????????????????????????????????

Veeva CRM

??????????????CRM ????????????!

?????????????CRM

??????????????????????????????????????????????????????????????????????????????????????????????????????·??????????????????????????????

Veeva CRM???????????????????CRM???????????CLM(Closed Loop Marketing)?????????CRM+CLM??????????????iPad???????(iRep)???????????????????????????????????

????????????20????17?????120????????Veeva CRM?????????

Veeva CRM??????????????????MR????????????????????????????????????????


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Friday, March 30, 2012
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Senior Customer Service Rep

Sorry, I could not read the content fromt this page.

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Thursday, March 8, 2012
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Restaurant Service staff - Nishi-Azabu

Global-Dining (Nishi-Azabu) is now hiring outgoing, friendly,and professional restaurant service staff responsible for greeting and taking care of international guests from around the world.

Because of our international clientele, customer service that translates to all cultures is of the utmost importance at our restaurant.

A valid Japanese work visa is required. 2 or more years of experience in the Food and Beverage industry is preferred.

The salary will be JPY850 per hour during a two-week trial period, during which the individual’s abilities will be assessed.

The applicant will be permanently hired based upon his/ her performance. If hired on a permanent basis,

the individual may negotiate his/ her hourly wage, dependent upon service skills (JPY1,500~2,000/hour).

The visa that you can work in Global Dining is as follows.
Spouse, permanent Resident, Long Term Resident, Working Holiday.
Sorry, we do not have a system to be a visa sponsor. We ask for your kind understanding in this matter.

If this sounds like the job for you please apply with your resume and a brief cover letter describing why you think this is the job for you.


View the original article here

Wednesday, December 7, 2011
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Pearson buys English testing service in China for $294 million

November 22, 2011

Teaching-English-in-Japan-Education-Pearson" Pearson has purchased English-language test company Global Education and Technology Group (GETG) in a deal worth $294m.

GETG provides English language test preparation services for students with 450 centres across 60 cities in China. It is expected to make $65m in revenues this year.

John Fallon, chief executive of Pearson's International Education Business commented: "Through organic investment and complementary acquisitions, we're learning a lot about the very significant growth opportunities we see in China and about the value of combining our content and technology with high-quality school networks."

The deal follows the $145m purchase of the Wall Street Institute chain of language schools in China in 2009.

« Macmillan to move to London from Oxford | Main | Online preparation for Cambridge English will have everybody speaking »

View the original article here

Monday, December 5, 2011
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ELTBOOKS.com launches free catalog delivery service

November 12, 2011

Teaching-English-in-Japan-Education-Eigo-Noto" ELTBOOKS.com, a discount online book service selling English teaching books, has launched a new service where teachers in Japan can have catalogues from major publishers delivered to them for free. Matthias Reich, president of ELTBOOKS.com commented: "Teachers can have the catalogs of all the major publishers delivered to their door for free, and we don't even charge a postage or packing fee. We're very proud of the service we offer with ELTBOOKS.com and we want as many teachers as possible to experience the ease of use of the site. We hope that having tried out the site to order catalogues they will choose ELTBOOKS.com as the place to get their ELT books in the future."

ELTBOOKS.com offers a flat 20% off all ELT books from foreign publishersand can provide any ELT book available in Japan. The company also sponsors free job ads for schools looking to find teachers. It is a sister site of ELTNEWS.com.

« Daily Mail covers English as a Lingua Franca issues | Main | ELT for Tohoku Wine and Cheese Party at JALT »

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Sunday, November 20, 2011
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【外資系・金融 】Client Service / Sales Associate-(FM-554380-SGS)

Financial Markets/Derivatives
Recruiter Hiring Company Name????·?? ? Job ID285876 DivisionFSdivision Company TypeLarge Company, International Company Job TypeFull-time LocationTokyo - 23 Wards Salary4 million yen ~ 5 million yen  Work HoursBased on the company policy HolidaysFive-days workweek, winter holidays, paid holidays etc.  Date RefreshedNovember 19th, 2011 15:44 Minimum Experience LevelOver 3 years Career LevelMid Career Minimum English LevelFluent Minimum Japanese LevelFluent Minimum Education LevelBachelor's Degree Visa StatusJapanese national or permission to work in Japan required 

-Assistant role to support sales activities

-Candidate is expected to perform and response to all client inquiries

-Fluent level Japanese and Fluent level English

-University degree

-Knowledge of financial markets/derivatives is a plus

-Prefer to pick up what people hesitate to do

-High standard of analytical and report work

-Displays energy, drive and stamina

-Must be experienced working as a team

-Prefers team contribution is a major plus

Financial solution provider established in England. They provide the system construction of derivatives and supporting a major financial institutions(banks, Security and investment) 


View the original article here

Tuesday, August 30, 2011
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SAP Service Desk

Help Desk / Service Desk ( SAP or ERP environment)

• Service awareness of all the organization's key IT services for which support is being provided
• Technical awareness (and deeper technical training to the appropriate level, depending upon the resolution rate sought)
• Depending on level of support provided, some diagnosis skills (e.g. SAP Fico , SD, MM and Security)
• SLA Reporting
• Interact with Support team located in India and users in Japan

Required
3+ in Help Desk / Service Desk ( SAP or ERP environment)

• Experience on SLA driven SAP Support Projects
• Experience on SAP Systems ( or any ERP Applications)
• Experience on any ITSM tools ( eg. Remedy, HP SD etc)
• Interpersonal skills, communication skills, active listening and training.
• Good in English and Japanese Language


View the original article here

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Customer Service

Kansai In-flight Catering is one of Japan’s largest airline catering company’s providing inflight meals and solutions to over 20 international and domestic airlines at Kansai International Airport.

We are currently accepting applications from suitably qualified professionals to join our multinational Airline Customer Services team.

The ideal candidate will:

• be efficient, reliable and well presented.

• have an ability and willingness to learn.

• possess some Japanese skills.

• possess basic computer skills.

• have a background in food services, the airline industry or customer service.

• have relationship building skills

• possess a valid visa to stay and work in Japan

Company housing is available as well as other performance based incentives.

Only shortlisted applicants will be contacted.

**Nationalities that have been employed
Australia/Brasil/Canada/China/England/France/Hongkong SAR/Indonesia/Italy/Korea/
Latvia/Malaysia/New Zealand/Russia/Singapore/Sri Lanka/Swiss/Taiwan/Turkey/USA
Vietnam


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