Fulfillment Team Leader - IBM - 日本

The Team Leader is responsible for providing leadership, guidance, and expertise across a Customer Fulfillment team.

This includes mentoring, work coordination, guidance in issue resolution, and promoting team skills.

The Team Leader provides sound problem-solving techniques, and facilitates process execution, ensures auditability is maintained,

implements plans to solution exposures, and promotes improvements within the assigned process area, including accounts receivable, hardware, software, maintenance, services and others.

Interacts within and across teams, as well as with clients, to achieve operational results and enhance client satisfaction and sales productivity.

The employee focuses on individual/team objectives and development of professional effectiveness. Qualifications

Environment: Professional knowledge related to incumbent’s position, team, and department. Requires ability to absorb professional knowledge quickly and develop skills.

Communication/Negotiation: Draw upon professional concepts to collaborate with others to carry out assigned duties. Negotiation is required.

Problem Solving: Recognize job-related problems. analyze causes using existing techniques or tools, prepare and recommend solution alternatives. Challenge the validity of given procedures and processes with the intent to enhance and improve.

Additional Information

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