IT Support Specialist
Helpdesk Role at Rovi JapanHiring Company Name Job ID283961 Job TypeFull-time LocationTokyo - 23 Wards, Chiyoda Train DescriptionYamanote Line, Tokyo Station SalaryNegotiable, based on experience Date RefreshedToday Minimum Experience LevelOver 3 years Career LevelMid Career Minimum English LevelBusiness Level Minimum Japanese LevelNative Minimum Education LevelBachelor's Degree Visa StatusJapanese national or permission to work in Japan required
IT Support Specialist
Being fluent in both English and Japanese, manage helpdesk requests including the troubleshooting of hardware, software applications, operating systems and network connectivity. Also monitor and support a variety of internal systems including servers, networking equipment, and PBXs as required, both on-site and remotely, developing and maintaining documentation, troubleshooting and resolving system problems individually and/or as part of a team.
Principal Accountabilities:
Skill requirements:
Business level English and Japanese language skillsMinimum two years experience providing end-user support in a corporate computing environmentProficient in current mainstream Microsoft Operating Systems and business/office application suites (Win2K, WinXP, Office, etc.)Basic support skills in MAC and Linux operating systemsSome experience with WAN, TCP/IP, routing, firewallsSome experience with Internet Services, email, DNS, web serversRequires occasional off-hours and weekend workGood project management skillsMCP and A+ certification preferredMust be a team-player, self-starter, goal oriented, open minded, flexible and a people oriented professionalSolid communication skills, both verbal and writtenAbility to travelDesirable:
Ability to speak Mandarin and/or CantonesePBX administrationRovi Corporation ((NASDAQ: ROVI) is focused on revolutionizing the digital entertainment landscape by delivering solutions that enable consumers to intuitively connect to new entertainment from many sources and locations, and has one of the world’s leading patent portfolios in this area, with more than 4500 issued patents and pending applications worldwide.
The company licenses its patent portfolio to consumer electronics manufacturers, service providers and other third parties around the world. Rovi also provides its own extensive entertainment discovery solutions for television, movies, music and photos, together with industry leading entertainment data, to create the connections between people and technology, and enable them to discover and manage entertainment in an enjoyable form.
With the recent acquisition of Sonic, Rovi has expanded its breadth of offerings throughout the digital entertainment ecosystem to include content producers, post production digitization, distribution of content ensuring both digital rights and quality of distribution in addition to ecommerce management for content distributors. We have become an end-to-end provider of world class digital entertainment. Rovi is a global company headquartered in Santa Clara with nearly 2200 employees worldwide.
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