【salesforce.com】ARアナリスト/Cash & Credit Collections Analyst
????????????????????????????Hiring Company Name Job ID315570 DivisionRevenue Operations Company TypeLarge Company, International Company Non-Japanese Ratio(Almost) All JapaneseJob TypeFull-time LocationTokyo - 23 Wards, Minato-ku Train DescriptionHibiya Line, Roppongi Station SalaryNegotiable, based on experience Work Hours9:00 - 18:00 Holidays????2??(? · ?) ? ??? ????? ???? (??1????20???) ? ?????????? Date RefreshedMarch 9th, 2012 10:59 Minimum Experience LevelOver 3 years Career LevelMid Career Minimum English LevelDaily Conversation (Amount Used: English usage about 50%) Minimum Japanese LevelNative Minimum Education LevelTechnical/Vocational College Visa StatusJapanese national or permission to work in Japan required
Supports post-sales customer inquiriesand communicationswith respect to invoicing, AR management, cash collectionand contract management. Interacts with customers, sales people (AE’s), outside partners and other internal departments to provide a variety of post-sales functions.Develops and maintains positive customer relations, coordinates with various departments within the company to ensure customer requests are handled appropriately and in a timely manner.
Reporting to Credit/Cash Collection Senior Manager, Japan
Responsibilities:
-Receives, investigates, and responds to incoming customer inquiries regarding invoicing, payment terms/schedules, contract management, license provisioning, as well as account cancellations and reductions. If unable to resolve customer issue, escalate to appropriate staff or management
-Supports Credit/Cash Collection Manager with respect to customer communication, cash collection related activities, AR management, write-offs, cash applications and reporting on those activities.
-Process credit memos and reduction/add-order cases to correct billing errors.
-Process refunds and credit memo cases for customer cancellation and/or reduction requests
-Attempt to save customers who request to cancel/reduce by offering any current promotions available and understanding the reasoning
-Contract customer master data integrity (correcting billing addresses and email addresses, etc.)
-Ensure that all transactions are S-OX compliance
-Update the billing contact for all bounced emails and order confirmation emails unsuccessfully delivered
-Participate and lead the implementation of some internal projects, IT systems, etc
Requirements:
-3 years+ experience in Collections/AR, Sales Operations, Customer Service, etc.
-2 years+ experience in various business communications with customers directly(whatever, such as, Sales, Collections/AR, Sales Operations, Customer Service, etc.)
-Extensive experience in implementing IT systems especially in AR, billing and cash management areas using ERP, such as Oracle and/or our salesforce applications.
-Business level of written and verbal communication skills in English
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Chairman & CEO Marc Benioff
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